Rowell's Reviews | Rowell's Services

Lois Scribner a day ago

An emergency call out is always expensive but we were glad that the crew came as promptly as they could, coming down from much further north. They diagnosed our sewage problem and identified where to tackle it, digging up the lid of the …

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Bill Trought 2 days ago

We have a very complex system and Rowell's works hard to track down and find the right solution. Strongly recommended!

Response from business owner

Thank you Bill for the recommendation!

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Yvette Gordon 2 days ago

I used Rowell to pump our septic tank and I was very happy with them. I received a picture of the man that was coming which is nice for a woman home alone. He came in the expected time window and called to let me know he would be there is…

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Bill Donohue 3 days ago

Super responsive, great communication, professional all the way.

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Ann Miranda 3 days ago

John the tech at this company was very professional, and thorough, he fixed the problem with my boiler, and explained why it happened. He is definitely an asset to this company.

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Joshua Marine 4 days ago

Had a great experience with Rowell’s inspecting a septic on a home we’re considering purchasing. They were very communicative, and Keith did a great job of helping me learn the specifics of the system, how to maintain it properly, and …

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Craig Paulhus 5 days ago

Very professional experience from Pat. Came to look at furnace issue. Very knowledgeable about system and was given fair quote. When Pat came to fix the furnace it was completed in a timely matter. Highly recommend.

Response from business owner

Craig, thank you for taking a moment to let us know of your experience and appreciation for Pat and Rowell's Services. We look forward to your furnace install!

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Dave Masinick 6 days ago

Jason had a miserable rainy day to pump our septic system, and he did with a good attitude and professional manner. We have been a Rowell customer for a couple generations. Always pleased with response and service.

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Susan McCoy 9 days ago

The people were very punctual, friendly, knowledgeable, job well done. 👍👍

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Private 11 days ago

Septic inspection and pumping of a 50 year old system, that had never been pumped before. It was difficult work, as they had to use a pick to remove the cover, but they managed to get it inspected and pumped in one afternoon.

Response from business owner

That is great news! Happy to hear we were able to complete the inspection and pumping to your satisfaction. Thank you for choosing Rowell's Services for your septic needs.

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Steve Hinton 13 days ago

We have found all of Rowells service people to be professional and knowledgeable. We like that if the problem is not what we think it is they dont pretend it is. Therefore jacking up the cost. These are just a couple of reasons we continue…

Response from business owner

Thank you Steve, for your continued business. We appreciate you as a customer and for taking a moment out of your day to leave a recommendation.

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Ron Beaulieu 14 days ago

I was pleased with the service tech, my only

Complaint is $130.00 for 25 minutes of work is grand theft.

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Kayla Schofield 15 days ago

Excellent service, friendly staff

Response from business owner

Thank you Kayla!

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Cory Keefe 16 days ago

The gentlemen were great at finding the septic so it could be pumped!

Response from business owner

Fantastic! Glad we were able to assist you and your home.

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Sarah Silveira 17 days ago

Septic Pumping

Response from business owner

Cheers to you Sarah, thank you for choosing Rowell's Services.

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Lynn Martinez 18 days ago

My interactions have always been a pleasure with the staff whether it’s on the phone or in person.

Response from business owner

We appreciate your taking the time to leave a note; thank you!

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Gil Perham 18 days ago

Professional and on time...Great job

Response from business owner

Thank you Gil, we appreciate you as a customer.

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George Godin 18 days ago

Great they got me running in a short time at a reasonable rate

Response from business owner

Thank you George for taking a moment to leave a review!

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Robbyn Chamberland 19 days ago

Septic pump, pro was very friendly & informative.

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David Parker 19 days ago

Profesional, on time, knowledgeable. Great customer interface

Response from business owner

Thank you, David, we love the feedback and reading reviews!

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Aubrey Freedman 20 days ago

The service man and his helper serviced my boiler, which needed its annual maintenance. They took the time to clean it right to get ready for the winter. They were professional and spent quite a bit of time on it and took extra time to …

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James CClary 20 days ago

HAD SEPTIC TANK PUMPED. PROMPT AND COURTEOUS SERVICE.

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Tom Degan 21 days ago

Rowell's always gets the job done. Friendly, professional staff. highly recommend

Response from business owner

Excellent as always to hear positive feedback. Thank you Tom!

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Tom Prendergast 21 days ago

My first impression of Rowell’s was they were pricey. Not the case. The equipment and professionalism of their employees makes them well worth the money. Would not hesitate to recommend or call Rowell’s again! Thanks for solving my problem.

Response from business owner

Thank you, Tom, for this heartfelt and honest review. We appreciate you as a customer and wish you a better than great day!

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Gilbert Perham 21 days ago

the service man was awesome.......great job

Response from business owner

Jason is a new employee and we agree, he is awesome! Thank you!

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Julie Thurston 22 days ago

Very dependable service. Prompt and kind staff.

Response from business owner

That's what we strive for, Julie. Thank you for taking a moment out of your day to recommend Rowell's Services.

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Jessica Cheverie 23 days ago

The customer service I have seen with Rowell's has blown everyone else out of the water! The office is committed to insuring the safety and comfort of their customers by sending along an appointment reminder the day before, as well as a …

Response from business owner

Jessica, this is literally the most appreciative review I've ever had the pleasure of reading. THANK YOU SO MUCH for the detailed and thoughtfulness of taking the time to compliment our company, our standards, and of course, the wonderful Bob. I've shared this review company-wide and makes me proud to be a Rowell's Services employee.

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Joann Plummer 23 days ago

Emptied sewage tank! Jason was very professional and explained a lot of detail for us. He also praised the company he works for....he’s a very happy employee and I like that!!! Will definitely use again for any of your services. Oh and …

Response from business owner

Joann, it's always nice to be 'bumped up' and have a pleasant experience, which it sounds like you experienced with Jason. Love to hear things like this!

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William Gilson 23 days ago

Performed scheduled septic service.

Response from business owner

Thank you!

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Christine Burkholder 25 days ago

One thing that I really loved was getting a picture of my technician before they showed up.

Response from business owner

Christine, isn't that great?! I agree, it always helps to put a face with a name and know who to expect at your home! Thank you for the 5-star rating. We appreciate you as a customer.

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Bob DiRamio a month ago

on-time, honest and courteous service. They tested my system and let me know there's nothing wrong.

Response from business owner

Thank you Bob!

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Denis Bourque a month ago

Excellent work. Very thorough and complete job. Quick response to a problem with the sewer. I would highly recommend your company. Your people are excellent too

Response from business owner

I'm happy to hear we were able to get your sewer pump repaired. Thank you for the recommendation and we agree, our team is excellent (so are our customers!). Thank you for choosing Rowell's Services.

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Donna Hosmer a month ago

Septic inspection- Rowell’s is the BEST. Thank you for jumping on this so quickly for me!!

Response from business owner

Absolutely Donna! We're here for you 24/7! Thank you for the 5-star rating and taking a moment to leave a review.

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Kevin Mitchell a month ago

We got our septic tank emptied. Duane was very knowledgeable and willing to explain things and answer our questions. We highly recommend Rowell’s and will use them again in the future.

The Mitchell’s

Response from business owner

Thank you for taking the time to leave a review and 5 star rating. I will be certain to let Duane and his Team Leader know of your praise. We appreciate you as a Rowell's Services customer!

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Dan Shea a month ago

Rowell's replaced an aging boiler for me and they are now getting ready to replace a septic tank. The service I have received from all of their employees has been amazing. Everyone was friendly and more than willing to answer all my …

Response from business owner

Dan, thanks for being such an AMAZING customer. We truly appreciate you choosing Rowell's Services for your heating and septic needs. We strive to be your 1-stop shop for all home services! Have an amazing day!

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Maria Glorioso a month ago

We had Rowell's Services this morning to empty our septic system as usual. We use this service every three years and have been loyal customers for over 26 years. While the service people have changed over the years the Personal attention…

Response from business owner

Maria, what a pleasant review to read from a customer of so many years. I was thrilled to pass this along to the entire company and praise Duane for his hard word and dedication to the Rowell's Services way! Thank you for being a long-time customer and we look forward to years of servicing you and your home. Have a wonderful day!

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JANICE THOMPSON a month ago

Driver was knowledgeable and very informative.

Response from business owner

Thank you, Janice, for the 5-star rating!

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ADELLE WAWRO a month ago

We needed emergency services a number of times with sewer pipe blockage, Rowell's always responded, and performed quality service

Thank you !!

Response from business owner

Wonderful news to hear, Adelle! Thank you for trusting Rowell's Services with your emergency services. We look forward to serving you again in the future for any septic, drain, heating & cooling, plumbing, and electrical needs.

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Coiled Irony Films - Dennis Evans a month ago

Rowell's Services installed may heat-pump system last fall and serviced it today, 9/17/20. Their technicians are all friendly, helpful and competent. And the company's public service is outstanding.

Response from business owner

Dennis, this is such a great review- our public service IS outstanding and it's because we are passionate about our work and customers LIKE YOU! We appreciate you and thank you for being a customer.

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Garnet Edmunds a month ago

Efficient, respectful, educated

Response from business owner

Thank you kindly for the review!

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Adam Callahan 2 months ago

Redid my furnace while I was outside the country. Great price and were helpful and kind people. My only complaints are they left the 1980s thermostat and didn't hook up my humidifier system to the new furnace. I also have an AC unit with I …

Response from business owner

Adam, would the account be under your name? I'd like to look into this for you...

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Christopher Williams 2 months ago

Same day service charge was pricey but getting the drain cleared was worth it. The folks I spoke with when I called were responsive, and kept me informed as to when they’d arrive.

The two young men who came to the house were professional …

Response from business owner

Christopher, thank you for your honest review. We appreciate you taking the time to document your service with us. Glad to hear that your kitchen sink and garbage disposal is flowing freely and that you were impressed with our Service Experts. Thank you for choosing Rowell's Services.

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Ron Chase 3 months ago

very fast and efficient and friendly

Response from business owner

Thank you Ron, for recommending Rowell's Services and taking the time to leave a review! We appreciate your business and you as a customer.

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Cyndi Morse 3 months ago

Michael was excellent. He assessed the things we needed to have done and completed each task efficiently. He was most pleasant and provided feedback concerning how to proceed with the shower drain issue. I recommend him very highly. …

Response from business owner

Glad to hear Michael was able to get everything up and running for you and your new appliances! Enjoy and thank you for taking the time to leave a review. Have a better than great day!

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Matt Peltier 3 months ago

Awesome service and great people. phillip and Mason are two extremely professional and knowledgeable employees. I will be using Rowell's regularly now.

Response from business owner

Matt, the fact that you chose to post a review of these 2 Service Experts on both Facebook and Google makes us swell with pride. I will be sure to pass along to their Team Leader and co-workers. Thank you for noticing how awesome they are!

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Betty Ann Isaac 3 months ago

same day service, efficient

Response from business owner

Betty, thank you for the recommendation and choosing us for your recent drain work. Have a great day!

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Wade Burchell 3 months ago

Septic was the service I got. Bob Daley was totally great, on time, courteous and did a great job cleaning out my tank.

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Michele Lomartire 4 months ago

Last week I had my furnace replaced & central air installed. I had a lot of people in & out of the house all day, and was impressed with every single one of them. They worked well together & they worked hard ! They were all very courteous…

Response from business owner

Michele, thank you for the recommendation and choosing us for your furnace replacement and central air installation. What a perfect time for Central AC! It looks like several of our heating & cooling Service Experts, as well as electricians were at your home. I will be sure to pass along the praise to their Team Leader. Enjoy the cool air and furnace! Have a fantastic summer and please do not hesitate to call us again.

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Denise Steadman 4 months ago

They are thorough, conscientious, considerate and friendly.

Response from business owner

Thanks Denise for the kind description of Rowell's Services!

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Mara T 4 months ago

Bob came out and pumped out our septic tank. I just wanted to say thank you. He was very helpful, answered our questions thoroughly, explained to us the total care plan and the benefits which we signed up for. He was not only professional …

Ann Terlizzi 4 months ago

First time customer. Had other experiences and a few of my neighbors and friends kept recommending Rowell. I had my a/c serviced on the 17th of June. The were actually here a day earlier than scheduled which worked into mt favor. Very …

Response from business owner

The heat hit hard these past couple of weeks and a/c is a must! Glad our HVAC Service Experts were able to 'cool you down'. Thank you for giving us a try and becoming a part of our Rowell's Services Family! We are here 24/7/365 for all your heating and cooling needs as well as septic, drain, electrical, and plumbing! A 1-stop shop for home services! Have a 'cool' summer!

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Heather A Bishop-Dumka 4 months ago

I would HIGHLY recommend Rowell’s. Their septic tech Bob came on time and made sure the septic was cleaned properly. He made suggestions on to keep our system running smoothly. Knowledge, courteous, made suggestions on small changes we …

Response from business owner

He is a true rockstar! Thank you for noticing and taking the time to leave a review. If you ever need more BioOne, feel free to call our office at 934-4145 and we'll be happy to deliver! Have an amazing day and thank you for choosing Rowell's Services.

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Peggy O'Leary Cain 4 months ago

They can when they were expected and even called 15 minutes before arrival so we knew when to expect them. Professional and efficient. This was just a routine tank pump, but I have used them before for both routine and emergency services …

Response from business owner

Thank you Peggy for noticing the little things that set us apart from the rest! We appreciate you as a customer and you taking the time to leave a note and review.

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Heidi Smith 4 months ago

Needed immediate repair work this weekend.

Your team was quick, efficient and great customer service by everyone.

Special kudos to Mike F. he was very friendly, knowledgeable and explained everything.

Thanks again! Will recommend.

Response from business owner

Thanks Heidi for leaving a review for Mike! He is great, as are you. Thank you for choosing Rowell's Services for your water heater needs. Have a better than great day!

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Susan Cummins-Harris 4 months ago

Thank You! We needed immediate service and you came the same day! Solved the problem..Nice guys too!

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Kerry Dolan Rockwell 4 months ago

Excellent customer service!

Response from business owner

Thank you Kerry!

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Anonymous 5 months ago

. . . everything was excellent I talked to the technician 3 times that day because I wanted some info he was great. Your company is awesome keep up the good/great work

Allyn Hodge 5 months ago

good work and professional .

Response from business owner

Thank you Allyn, our Service Experts strive to get the job done!

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Heidi S 6 months ago

Thank you so much. You all did a great job despite the pouring rain.

Katie Eaton 6 months ago

Friendly and honest. Hard working and personable. Reasonably priced. We use them for all of our plumbing, heating and electrical projects!

Response from business owner

Katie, THANK YOU for the kind words and it is what we strive for daily! #RowellsProud

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Tina H 6 months ago

I just wanted to say thanks. My mom and I have a very easy fix today and you came up and fixt it and sence it did not take that long you did not charge us anthing. We are so grateful and thankful. Thanks for being a grate business and if we…

Dave Irish 6 months ago

Within an hour of my call on a sewer line clog (due to tree roots), Rowell's team was at my house. A very professional and polite crew who completed the work quickly but with precision. The price for their services was also very fair. I …

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Michael Mckerley 6 months ago

Above and beyond what was expected! Great service I would recommend Rowell Services you will not be disappointed.

Response from business owner

Thank you – we appreciate you! We always want to go above and beyond for our customers – that’s the Rowell’s Services way!

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Vilma Murray 6 months ago

This morning I had the pleasure to have a great person cleaning my septic, Phillip J., he was TREMENDOUS. I like to thank him and Rowells for the great service. I will be looking for more services from Rowells in the Fall or who knows …

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Karey N. Caldwell 6 months ago

I like the way these folks do business. They are accommodating, friendly and easy to talk to. From my initial contact with Kim, who explained everything I needed to know, to Bob, the service guy, who clearly cares about his company and how …

Response from business owner

Thank you Karey! We have the greatest Service Experts and we are so glad Bob did a great job! Just a side note- Bob has been with us 3 years now and has lost 110 pounds! Just amazing huh? He ROCKS and we are so proud of him!

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Debra H 6 months ago

A little confusion on where tank was but once found everything went great ! Phil explain everything and cleaned up very nicely, thank you very much !

Tanya O 6 months ago

Thank you for such great services! The two service men who were here this morning were amazing!!!

Pam P 6 months ago

Your guys are smart efficient professional and do a great job

Ryan Gannon 7 months ago

Rowell’s provided same-day service on a main waste line drain issue at my home. All of the interactions I had with Rowell’s from the initial phone call with the scheduler Andrea to the on-site technicians was professional and responsive. I …

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David Varney 7 months ago

Received quick response to a septic problem that I was having. They arrived when they said they would, went to work quickly and resolved the problem completely. The staff was professional, friendly, helpful.

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Jim Krause 7 months ago

I called on a Monday thinking I would get service in a day or two and they came out that day and the guy made sure everything was functioning properly before he left. He took the time to point out my issues and ways to resolve them. Awesome…

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ERIK B 7 months ago

Had to call for an emergency call out on a Sunday to have our tank pumped. Prompt and courteous service as usual!

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Sandra Stedfast Marshall 7 months ago

Best customer service anywhere

Response from business owner

We have the best customers Sandra Stedfast Marshall!!!

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State O 7 months ago

Awesome job and did it in quick time Thank you

Candace M 7 months ago

Today Anthony came to install my Dishwasher for the plumbing piece, and Glen for the upgrade to the electrical service to serve the dishwasher. Rowell's staff think on their feet, and both men were awesome! My dishwasher was missing a …

State O 7 months ago

Great job thanks to the fur trapper

Jack J 8 months ago

Had nothing but good experiences with Rowell Services everytime I needed them. Will be going down to the office to sign a 3 year contract.

Gloria D 8 months ago

Your technician's were very polite and friendly. They did the best they could do for the problem that I had. As employees of Rowell's I highly recommend both technician's!

David J 8 months ago

Your technician was fantastic and so helpful. We appreciate your help immensely and enjoy doing business with you.... thank you...

Hank Jewett 8 months ago

Had a emergency this morning my mother in law furnace stopped working called Rowell Services and within an hour Mike the service tech had it working. Good fast service thanks Rowell Services.

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Christine W 8 months ago

Thank you!! Kim and Anthony, so professional and timely! I appreciate the quick service. Thank you !

Freddy S 8 months ago

I have no words to describe how professional they were with me I appreciated very much, they did absolutely very well job they tought me something's I need to do in order to keep my place in very good conditions, I'm very happy with the job…

Al Edelstein 8 months ago

Had a drain blockage going to septic system. The two workers were most professional. Located septic tank. Used the scoping camera to find the blockage & the cause(baby wipes). Also went in basement to double check no blockage in there. …

Response from business owner

Thank you Al for your great review! We have all the technology to solve any pesky drain problem!

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Richard W 9 months ago

Pat was very professional and courteous I really liked that I was given a quote so quickly Keep up the good work

Stewart Dickson 9 months ago

🤞Friendly personnel and exceptional quality!

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Dennis Ebbs 9 months ago

good prices, friendly knowledgeable workers always on time and do good work

Response from business owner

Dennis; thank you for the recommendation we truly appreciate you and your business.

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Lynne Dey Lounsbury 9 months ago

Highly recommended – Craig and I appreciated your prompt, knowledgeable service tonight! We would gladly call you again if any other problems arise in the future – but fingers crossed that we won't need to.

Response from business owner

Thank you for the great recommendation. We truly appreciate you and your business and know that if you or Craig need us we will be there.

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Beth LaPointe 9 months ago

I didn't realize this company, who I already trusted for plumbing issues, also could take care of my boiler and my septic. Everyone is remarkably positive and pleasant to work with at Rowell's.They even texted me appointment reminder with …

Response from business owner

Beth, Rowell's is the happy home service company and we are ECSTATIC to be your service provider for all things plumbing, heating/cooling, and septic (not to mention drain and electrical too!). We're here for you 24/7 and always with a smile! Thanks for this AWESOME feedback!

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Elaine White 9 months ago

We've been using them for years. Excellent service, competitive pricing. The technician answered ally my questions to maintain a healthy septic system.

Response from business owner

Thank you for the great review and being such a loyal customer, Elaine! We're glad to have you as part of our family.

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Scott Bedard 9 months ago

Contacted Rowells septic yesterday and was serviced today very prompt and the operator was very courteous and professional.also knowledgeable and gave me some great recommendations.

Response from business owner

Scott, appreciative of you taking the time to let us know how you loved our prompt service and the professionalism of our staff. They are the heart and soul of our company and will relay the praise! Thank you!

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Marc Nelson 9 months ago

You technician Mike Frisnia is awesome. This is the second time he did service in our home and both times were a terrific experience.

Response from business owner

We agree that Mike is awesome and thank you for leaving a review stating so. Happy to see he was able to assist you once again!

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Linda Richard 9 months ago

Respond very quickly

Response from business owner

Thank you Linda, we strive to respond to all customers in an efficient and timely manner!

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Kyle Dodge 9 months ago

Always been a reliable company, good company and awesome employees.

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Ted Bolognani 9 months ago

Great service and friendly...

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Carla Puffinburger 9 months ago

Rowell's customer service rep was very friendly and the technician, who responded in much less time than I expected, was knowledgeable and patient in explaining our problem and how he remedied it. The total fee was lower than I anticipated…

Response from business owner

Carla we are so happy that we were able to provide great customer service and our Service Expert clearly explained your issue and how to fix it. Thank you for the recommendation and know that we appreciate your business and your kind words.

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Edward Lichocki 10 months ago

I can’t say enough about the excellent service we always get when dealing with Rowell’s, and this past Christmas Eve was no exception! We had guests staying at our home in Belmont, when we got a text from them about water backing up in our …

Response from business owner

Tammy, Thank you we are truly blessed to have a great team!

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Frank Grelle 10 months ago

They know there stuff and the workers are very polite and caring . It was easy to make an appointment around my schedule. Very Happy with Rowell

Response from business owner

Frank, thank you for the kind words we truly appreciate you taking the time to give us a great review. Thank you for allowing us to come back out and provide service to your home's septic system.

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Jamie Brunt 10 months ago

My indirect hot water heater decided that it no longer wanted to provide us hot water anymore and of course this happened on a weekend three days before Christmas and two days before everyone was coming to our house Christmas Eve.

I called…

Response from business owner

Jamie, Thank You! Holidays are best time of the year and it always seems like it is also the best time of the year for things to break. We are thrilled that you decided to call us and we were there to give you exceptional service and know that we are here for you 24/7. We appreciate you and your business.

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Greg L 10 months ago

The service technicians were very Courteous and knowledgeable after pumping the tank we still had a plug fortunately the drain truck was also here in case and they were able to find the problem and corrected it was very pleased with the …

Kevin Ronald 10 months ago

"Exceeded my expectations as very knowledgeable and professional from the first phone call to the service call.

Response from business owner

Kevin, thank you!! We strive for superior service and glad we gave you that. We truly appreciate you taking the time out of your busy schedule to write a great review. We wish you and your family Happy Holidays!!

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Rowell’s Reviews