Rowell's Reviews | Rowell's Services

Arthur E. Cummings 2 days ago

Friendly, professional quick

Response from business owner

Thanks Arthur! In the time of need, friendly, professional and quick is just what our customers want! So happy we could deliver!! 🙂

via

Kat Taylor 3 days ago

Affordable, friendly, punctual, and knowledgeable. I would absolutely hire again and recommend!

via

Keith Giroux 4 days ago

On time, affordable, communication was the best,professional employee's. They nailed it! I would highly recommend that you give them a shot. Thank you Rowells!

via

Christopher Lee 4 days ago

Very quick and easy to deal with. They are definitely up there on the price range however.

via

Becki French 5 days ago

Wanted to say thank you to Brent for coming over and cleaning out our septic tank. He is very knowledgeable. Really appreciated that he put up with all my questions and letting my husband and I watch him work. His personality alone was …

via

Nancy Roy 5 days ago

Professional and fair!

I’m glad we chose Rowell’s for our overdue septic maintenance and we got advice on how septics don’t like

anti-bacterial soap ... makes sense!

via

Linda Geiler Pauwels 5 days ago

Another great job finished by Rowell. They are always knowledgeable, efficient, tidy, and professional. Nice people to work with.

Response from business owner

All the traits that are most important to our Company you just described! Love it! Know that you are very much appreciated!!

via

Ken Carleton 6 days ago

Great friendly service! Easy to schedule appointments around my schedule.

Response from business owner

Ease is what we aim for; let’s make it easy on everyone!! Thank you so much Ken!

via

Scott Raap 7 days ago

Very courteous. Prompt. Knowledgeable. I highly recommend them

Response from business owner

Scott, glad that our Service Expert was able to help you out and thank you for taking a moment to leave a review.

via

Samantha Brook 8 days ago

Very friendly and helpful staff! I love that they offer the notifications to let you know when they will be arriving. More businesses would benefit from this. I would definitely recommend Rowells to others!

Response from business owner

Samantha, thanks for the enthusiastic review. As a consumer, I too find the notifications helpful and agree more companies should use! We appreciate your positive recommendation of Rowell's to others and thanks again for being a great customer!

via

Mitch Paine 8 days ago

Knowledge of what needs to be done.

Professional, courteous and efficient.

Response from business owner

Thanks Mitch for the recommendation and the kudos to Chris. We agree he is awesome!

via

christine hersom 10 days ago

Professional and knowledgeable. Fast service

Response from business owner

Thank you Christine! We appreciate the fast response and your 5 star review!

via

Scott Horton 12 days ago

Good service on the phone and in the field. Timely. Will recommend.

Response from business owner

Thanks Scott for the recommendation and noting our phone service! Glad to be your Happy Home Services Company!

via

Greg White 14 days ago

I just wanted to send a note along that I hope goes up the chain. Brent and Mike just left my house at 84 New Hampshire drive in Webster and I am blown away, as usual, by their service, professionalism, and overall care for what they do. I …

Response from business owner

Greg, this is such a pleasure to read. I will be sure to pass along the sincerity to Brent & Mikes' manager as well as Mandie & Ian (the owners). We love our customers as well as our employees, and are pleased to read such great reviews. Thank you for making Rowell's your Happy Home Services Company!

via

Barry Noel 14 days ago

First time using rowell and they did a great job

Response from business owner

Thanks Barry, for giving us the opportunity. Happy to have you as a customer! I will certainly pass along the kudos to the technicians who pumped your system.

via

Dean S 15 days ago

Yes. It was a good clean job. Rod was nice and professional

Cheryl Gurney 15 days ago

Easy and friendly company to do business with.

Response from business owner

Thank you Cheryl, happy to have you as a customer!

via

Gregg Tardiff 16 days ago

great customer service on the phone....great service on the visit. fair, quick and professional all around....was my second time using the company....highly reccomended!

Response from business owner

Gregg, this is what we LOVE to hear! Every 'touch' of Rowell's being a great experience is what we strive to accomplish every day.

via

Roger K 16 days ago

On time, personable, got the job done.

m pam 17 days ago

Same day service and a very good job. The tech was very knowledgeable, kind and curtious. I think everything about this company is 5 stars.

Response from business owner

Great to hear that we have earned 5 stars in your book! Thank you and we look forward to continue to serve you.

via

Paul Sheelen 19 days ago

Service is great with Rowell........use them every year for my NH cottage furnace.

Recently Mike serviced the unit – I would give more starts if allowed.

Response from business owner

Paul, thank you for entrusting your NH cottage with Rowell's for your furnace needs. I am happy to pass along the praise to Mike and his managers! Have a wonderful winter!

via

Dan Warren 19 days ago

Very happy with my furnace installation, the two- man crew that installed were very friendly and got the job done quickly. Also, want to thank the adviser who came out to price the job, Pat Goodridge, he was helpful, friendly and very …

Response from business owner

Dan, thank you for taking the time to leave such a thoughtful review on 2 different platforms. This has been presented to Pat and the owners (Mandie & Ian). Enjoy the warmth of your new furnace this winter and please keep us in mind for all your heating and cooling needs. Wishing you and your family a warm, safe, and wonderful winter!

via

ROBERT LAIL 19 days ago

Called Rowell's Services to look into a potential electrical issue with the furnace in my recently purchased manufactured home. Service person arrived on schedule, was very friendly and courteous. I showed him the issue and he went right to…

Response from business owner

Robert, thank you for leaving a thorough review praising Derek and for future recommendations of Rowell's Services. This review will be sent to Derek and his manager. We appreciate all of our customers and employees and love seeing the smile on faces when reading them! Thank you for choosing Rowell's Services!

via

Dan W 20 days ago

Just want to say, I am very happy with this installation. The crew was very professional and efficient (and friendly) and deserve credit for a job well done! I also want to personally thank Pat Goodridge, friendly and helpful from the …

mark kilbane 20 days ago

Very efficient and quick in their work. Answered questions when I had them, and cleaned up when finished. A pleasure having them both set up my unit. Thank you

Response from business owner

The pleasure was ours Mark! Thank you for leaving a review and being a customer of Rowell's Services.

via

Laurie Gullage 20 days ago

Very pleasant workers. They arrive before the appointed time, which was a nice surprise. I’m definitely calling them back again when needed.

Response from business owner

Thank you Laurie for leaving this review. Happy to know that you were pleased with Bob and your septic pumping service. We look forward to servicing you in the future!

via

Frank B 22 days ago

Clean and Efficient job. Very polite employees.

Joe G 22 days ago

Prompt courteous service checked every thing out a o k

Nikki May Miller 23 days ago

this team of people are awesome and caring and always there no matter what. they work with you and answer all questions they also show what they are doing so you are able to understand what is going on as well. 👍

Response from business owner

What a sweet review! Thank you Nikki, for the words of gratitude and praise. We are happy to hear of your satisfaction with our services and team. We pride ourselves on teaching our customers tips and tricks and are excited to pass along the information!

via

M McLaughlin 25 days ago

Called Rowell's on Tue and they were here on Thu. Didn't have to leave a message and wait for a call back. Notified me when they were on their way. Love that they respected my time. From Sue who answered the phone to Chris who showed up to …

Response from business owner

Time is precious! We absolutely abide by our time frames for both our customers and employees. I will pass along the praise to Sue and Chris, who we agree are both great assets to Rowell's. His thoroughness is only one of his great qualities and he is an amazing team member. THANK YOU for taking time out of your day to leave this review. We appreciate you as a customer.

via

Angelika Patterson 25 days ago

The technician who came to our home was extremely knowledgeable about our system. He took the time to explain all his findings in detail, answer all our questions and provided all possible options on how to proceed and the estimated cost. …

Response from business owner

Angelika, in reviewing your account it looks like Will was the technician that came to your home. I'll be sure to pass along the information to Will and his Supervisor. Thank you so much for taking a minute to leave a review and for being a Rowell's customer.

via

Susan Buckley a month ago

The service was great. The men who service our septic system were friendly and very personable. They are very knowledgeable and provided with valuable information about how our system works and what we could do to keep it running smoothly. …

Response from business owner

Thank you for the recommendation, Susan. Happy to hear that Keith was able to educate you on the pros of adding Bio-One to your system. It is a tank saver! We appreciate your positivity and thank you for being a customer.

via

Thomas Field a month ago

They installed a new sediment filter housing last year. Today, when I couldn't loosen the housing to change the filter, they sent someone right over. They also left it a bit looser when reattaching.

Response from business owner

Thomas, so excited to hear that Keith and Brian were able to help you out. Glad they were able to help you out and left looser for you in the future. Thanks again for being a Rowell's customer.

via

Tom Roy a month ago

Skilled and efficient staff who know what they are doing and keep the client's budget in mind. Good work.

Response from business owner

Hi Tom! We are thrilled to hear about your positive experience! We take pride in delivering service that goes beyond ‘standard.’ We truly appreciate your feedback and look forward to serving you again.

via

Travis Pitman a month ago

Friendly , quick , clean and on time what else can I say. Thank you Rowell’s

Response from business owner

Thank you Travis, for the review and for being a great customer!

via

Ed S a month ago

As far as the problem we had with a blocked up sink everything went smoothly and professionally the two men were very informative and we were extremely pleased

Bob M a month ago

Your service man was polite and on time. He was efficient and knowledgeable about what he was doing. I was able to see the Patriots kick off. He's a keeper.

Gary A a month ago

Thank you for the great job at our home this past Friday. The guys were friendly, and knew what to do in a timely way. We will certainly call again when needed.

Kelly Lavallee Facteau a month ago

This Team is truly top notch! They installed the air conditioning system in our home earlier this year. Every aspect of the process was positive- from the scheduling, planning, install, and follow up. They took the time to make sure the …

Response from business owner

Kelly, what a thorough and great review of our team! Excited to hear that you are enjoying your new AC system, especially in this extended summer heat stretch we've been having. Wonderful news that you were pleased with every Rowell's employee you came in contact with and I'll be sure to pass along the kudos, especially to our HVAC team and electrician. Thank you for the recommendation!

via

Greg Atherton a month ago

Rowell's was the company that bought my old pumper so when I was due pumping service again I called them. They were able to schedule me within a few days, were willing to tailor time of day to my needs, and the technician that came to my …

Response from business owner

Greg, thank you so much for leaving this review- this is the kind of feedback we like to hear in order to better serve our valued customers needs. We appreciate you taking the time to write this and we look forward to providing only the best customer experience when you call us in the future!

via

Susan a month ago

My husband and I really needed our septic tank pumped and had mentioned it to our friend, Kelly, who works for Rowell’s Services. She took great care of us and arranged for Aiden from Rowell’s to come out the very next day. The job was done…

Response from business owner

Thank you for the amazing review, Susan! We are happy to hear our team went above and beyond to provide exceptional service throughout the process. We also appreciate the recommendation!

via

Thomas Kuhner a month ago

Super communication to notify when coming. And fast efficient knowledgeable polite service.

Response from business owner

Thank you Thomas, we appreciate your insight it means so much to us! Have an incredible day!

via

Donnamarie Tonelli a month ago

Rowell’s service person sent email with picture of himself prior to arrival; can’t say enough about the sense of security that instills. Since I get my system pumped every 2 years, there were no issues and the pumping went smoothly. One …

Response from business owner

Hi Donnamarie! We have lots of different coupons out there for pumping! Call me; I will find a good one for you! -Mandie! 934-4145. we appreciate your business, so much!

via

Michael Philbrook a month ago

Friendly, knowledgeable, capable, efficient. Soup-to-nuts products and services. I'm very pleased.

Response from business owner

I've passes along the praise to our HVAC team. Thank you so much Mike, for the pleasure of us serving you! Have a better than great day!

via

Gregory & Donna Barter a month ago

I was very happy with your service. Brent was very professional and knowledgeable and honest. Thank you

Philip Smith a month ago

Prompt service. Brent efficient and personable.

Response from business owner

Philip, I'll pass along the praise to Brent, and we agree he is great!

via

Cheryl S a month ago

Todd was right on time actually a little early which was great and answered all my questions told me about my options and anything I asked he had answers for.

Kathy Grandmaison Moulton a month ago

When we needed a new septic system installed Rowell's Services came out to do the job for us. A great experience! The folks at Rowell's Services are wonderful to work with!! 2 thumbs up!!

via

Rob Stevens 2 months ago

Excellent timely response and service on site. Would highly recommend

Response from business owner

Rob, you rock! Thank you for the review and excited we were able to help you out.

via

Emily Clement 2 months ago

Holy smokes! World-class customer service!

Response from business owner

Emily, thanks for being a world-class customer! Good luck on selling your home. Please let us know if there is anything else we can do for you.

via

Brian Person 2 months ago

extremely courteous friendly great experience

via

Debbie Coble 2 months ago

Arrived early, explained what he was doing, did it ...in and out in 20 minutes. Awesome

Response from business owner

Happy to hear we were able to exceed your expectations, thank you for the review, Debbie!

via

John Intorcio 2 months ago

Rowell’s may not be the cheapest but they’re always available, skilled technicians, highly professional, and get the job done!!!

Response from business owner

John, we appreciate your kind words and are glad to have helped with your clogged drain.

via

Catherine O'Connell 2 months ago

Very professional to work with from our initial phone call through to their prompt arrival time and thorough work. We would highly recommend to others!

Response from business owner

Thank you for the recommendation Catherine. Rowell's believes that we are only as strong as the weakest link and with customers like you, we continue to be strong 36 years later.

via

Bob Lee 2 months ago

I have had a great experience with Rowell's each time I have used them.

Response from business owner

Bob, thank you for being such a loyal customer! We really appreciate the recommendation!

via

Frank Marshall 2 months ago

Robert Daley was great! Very personable and helpful. You have a great employee working for you! He represents your company very well. It's obvious your company has a great culture because you retain quality people like Robert. Thanks again …

Response from business owner

Frank, we agree that Robert is great and embodies our core values: expect safety first for everyone, delivering WOW through service, demonstrate the highest level of integrity, and a great place to work! Thanks for taking the time to mention Robert and we will be sure to pass your review along to him!

via

David Chevrette 2 months ago

Mandie and her team went above and beyond with fast service! Closing on a home can be stressful but one call had a Rowell’s Professional at my house within an hour with the work completed that day. Amazing service at a fair price

Thank …

via

Karen K 2 months ago

Great company sent a text before coming. Friendly and very knowledgeable.

Cindy Fay 2 months ago

Michael was thorough with the work he did and had a great personality in lieu of what he does for a living.

The girls in the office were as well nice and informative. It's our 1st septic system vs city sewer.

Thank you all!

Response from business owner

Thank you Cindy for the 5 star review! We really appreciate it.

via

Sam V 2 months ago

Great job Mike was very pleasant and professional thanks again 👍👍

Candace M 2 months ago

I have had an ongoing issuein my master Bathroom since last winter, and finally decided to ask for professional help after injuring my stroke side arm recently. …

Denise J 2 months ago

Quick, efficient, and I would recommend you guys to everyone

Stephen Berwick 2 months ago

Great service and response time. Took care of my Mom's emergency plumbing concern within minutes of outreach. Mom remembered the Grandparents who began the company and feels the present owners are continuing the outstanding service. I …

Response from business owner

Thank you for the recommendation, Stephen. We are glad we were able to help in a pinch!

via

Chuck Oglebay 2 months ago

These guys are the best. On time. Highly professional. Solved the problem and more.

via

Fran B 2 months ago

A huge thank you! Very impressed from all angles!

Ray B 2 months ago

Just wanted to let you know that the young man who came to my home in Salisbury NH today to pump my septic tank was one of the most professional and courteous service man that I have met in a long time. Well done Rowell’s

Evangeline Barnes 2 months ago

Very courteous, professional and prompt in service. So appreciate their service for our emergency!

Response from business owner

Thank you Evangeline!

via

Amy Mancini 2 months ago

Extremely pleased with the service, attention to detail, and promptness they provided. Excellent!!!

Response from business owner

Amy, thanks for the great review!

via

Kim Prause 2 months ago

Jason and Duane were fantastic, helped us out even after a really long day.

Response from business owner

Thank you Kim, I'll be sure to pass the praise along to our Service Experts!

via

Rick Wolfe 2 months ago

Very well run and professional company. Excellent communication and follow up skills. Highly recommend doing business with then.

Response from business owner

Follow up is key! We always want to make sure our customers know whats going on! Thanks for your great words!

via

Jack F 2 months ago

We always recommend your services!!!

Jack and Brenda Fortier 🙂

Barbara Kimball 2 months ago

They did a great job, took the time to tell us about our septic system, thing's we did not know, very much appreciated the advice, we will definitely be calling them again, would recommend to anyone, great job, Rowells.

Response from business owner

Fantastic Barbara! Education is key!! Any helpful tips that we can share can make a world of difference for your septic system!

via

Gordon Archibald 2 months ago

Service is prompt, efficient and helpful. Would definitely recommend this business.

Response from business owner

Thanks for the recommendation Gordon! Share us with a friend anytime!

via

David O 2 months ago

Went great tech was very polite and professional

Kathryn Perkins 3 months ago

Great job! No "surprises" added to the estimate. Friendly, professional employees. I'd recommend this company!!

Response from business owner

Thank you Kathryn for the positive feedback and review.

via

Kyle McNamara 3 months ago

They responded quickly and repaired the issue with our septic. Great team! Thanks again

Response from business owner

Thanks Kyle! We are here for you 24/7 – so happy we were able to get your septic back up and running properly for you as quickly as we could!

via

Gale F 3 months ago

Anthony G. arrived promptly, assessed the situation, got the parts out of the truck and went right to work. He did a great job and was efficient and extremely friendly, as was the office personnel. I will definitely use Rowell Services …

Response from business owner

Thank you Gale, that is exactly why we stock our trucks with as many parts as possible! Super happy Anthony provided you with WOW service!

via

Robert Horn 3 months ago

Came out quickly to service my problem, staff was knowledgeable and proffesional, offering detailed information on my problem and the solution. Great service, worth the money spent

Response from business owner

Robert, thank you for taking the time to write this nice review!

via

Allene H 3 months ago

Great experience. two employees that know their equipment. both very nice and friendly. put their covers on their shoes.

Steve Crane 3 months ago

extremity professional and knowledgeable of the situation

via

Elizabeth Blier Carr 3 months ago

Amazing service. Arrived promptly got the job done quickly and the guys were friendly and professional. I would recommend Rowells to everyone.

Response from business owner

Thank you Elizabeth! Always happy to hear positive feedback!

via

Elizabeth Blier Carr 3 months ago

Amazing service. Arrived promptly, fixed the problem completely in no time at all and the guys were extremely friendly professional. I would recommend them to anyone and definitely use them again.

via

Seth A 3 months ago

Terrific! Our driver, Bob, was amazing. Extremely polite and informative. Held great conversation while he got the job done in a timely fashion. Spoke very highly of the company and how much he enjoys working for it. Please tell his …

Jack Norton 3 months ago

Great service, and a pleasure to deal with in person, and on the phone. All the techs are friendly and respectful. The operators/dispatchers are all polite and courteous.

Response from business owner

Jack, thank you for the positive words. We appreciate your business!

via

Donna Wardner 3 months ago

Great service by Rowell's.

via

Gerry E 3 months ago

Aidan O'Brien did a great, very professional job. Very personable. Very pleased with the service

Andrew & Ruth McDaniels 3 months ago

The driver from heal did a very good job

Donna Wardner 3 months ago

Not only did I receive a confirmation text the day before our scheduled service but a text the morning of, with a picture of the service tech that would be arriving at my home. Outstanding Mandie and Ian! Thank you.

Response from business owner

Donna, thanks for the shout-out! Have a great day!

via

Chas Smith 3 months ago

Great service. Arrived on time. They have a nice notification feature that lets you track where your driver is and how far out they are. Robert was very friendly and got the work completed quickly. Will definitely use them again.

Response from business owner

Fantastic to hear Chas, I'll pass the positive comments along to Robert!

via

Guy Wire 3 months ago

EXCELLENT FROM START TO FINISH ! Rowell's was well-recommended by another excellent plumber. I am so glad I called them. A person took my call, no machine. She was very knowledgable and pleasant. The guys came promptly, quickly found the …

Response from business owner

Thank you for the amazing review! This is great to hear! Have an AWESOME day!

via

Clayton M 3 months ago

Im very pleased with the service i received today. I can't say enough good about Derek, what a pro!. I would use his service again and tell other's.

April Doherty 3 months ago

Thanks for everything, guys! Your service was literally superior from the first call that I made for service to the guys that came out (dressed very professionally, knowledgeable and courteous) from the delivery to the set up and pick up. I…

via

Robin Smethurst Clayton 3 months ago

Keith and Mark were so professional. Not sure if I will use the company for repairs, but can’t say enough at this point about how professional everyone was that I talk to.

via

Bill Jennison 3 months ago

Used Rowell's Services to have septic tank pumped out. Received a text message from the driver letting me know he was on his way to my house. Driver was very courteous. Would use Rowell's again....

Response from business owner

Great feedback Bill, thanks for the review!

via

Charlene Crowell 3 months ago

I called Rowell’s today to have a portal potty delivered for the weekend after having a bad customer experience with another company. Panicked knowing I have 100 people coming to my house on Saturday, I called and was greeted by Erica. She…

via

Allen Strickrott 3 months ago

This was a preliminary visit to get advice & a price quote to repair or replace copper water pipes that repeatedly freeze in the winter. Suggestions were given and they are working up a quote. The guys were great! And no charge to examine…

Response from business owner

Allen, thank you for this incredible review! Have a better than great day!

via

Linda H 3 months ago

Excellent professional knowledgeable friendly service would recommend you

Beth L 3 months ago

So easy!! I got text alerts. I didn't need to be present. I could pay with my card or the day of. I recommend them.

Response from business owner

Thanks Beth!

via

Anne O'Donnell Buttner 3 months ago

We had a pipes freeze in our house this past winter and they were responsive and professional. Took care of the plumbing, HVAC and electrical very efficiently. Great staff from the office to the field. We will use them in the future.

via

John Adamo 3 months ago

Excellent company to do Business with, Professional in every aspect and special thanks to Keith and the Owner's for their service's ,This company is Highly recommended.

Respectfully

John

American Eagle G.S.

Gilford

Response from business owner

John, happy to hear the positive words regarding our team! Thank you for taking the time to leave a review!

via

Rowell’s Reviews